Common issues and solutions to account related problems

What is a passwordless account?

A passwordless account is just what it says. You don't supply a password when you set up an account in this way. When you want to log in, you enter your email address in the signin page and a 'otp (one time password)' is emailed to you. Just enter this 6 digit code and you will be logged into your account. These codes will have an expiry (usually 1 hr) and can only be used a single time.

Why do I need an account anyway?

When you create a team or a pool and provide your email, an account is automatically created for that email. The account is needed to link a person to a team or pool and so your pool admin (and this site) know who created it.

If you are just entering a team into a pool you can get away with not activating your account. If you wish to edit your team picks before the tournament starts then you will need to authenticate your account or log into your account to do so.

If you are creating a pool you will need to activate your account after the pool is created so you can finish the pool setup process and begin to accept team entries.

Can I delete my account?

We are working hard to include an account deletion feature directly in the profile section of the dashboard. Until then simply email us at support@golfpoolpro.com and request a manual removal of your account information. Your account will be deleted and any team information you have provided will be anonymized on leaderboards so as to be non identifying.